Ecological & responsible

Free shipping on orders over 4500 SEK

+358 40 726 9875

Currency: EUR

Sales and Delivery Terms

Pro.greenlipsbeauty.se (hereinafter referred to as the online store) is an online store for beauty professionals.

Making a purchase from the online store requires registration, which is available to all businesses registered in the trade register with a delivery and billing address. Registration requires approval from the online store administrator before activating user credentials. We reserve the right to change the delivery terms and prices without separate notice. Registered customers may receive newsletters via email and be added to Greenlips Beauty's closed Facebook group for professionals (Greenlips Beauty for Professionals). You can unsubscribe from the mailing list using the link at the bottom of the newsletter or by notifying our customer service. To leave the Facebook group, please inform our customer service.

By placing an order through the online store, the customer confirms having read and accepted the sales and delivery terms.

Ordering

The online store is available in english at pro.greenlipsbeauty.se. Ordering requires valid user credentials. For questions related to orders, you can email the seller at pro@greenlipsbeauty.com or call +358 40 708 8631.

Deliveries

Deliveries are dispatched on the same or next business day, and the delivery time under normal conditions is approximately 3-5 business days.

We deliver orders according to the customer's chosen method in accordance with Matkahuolto's general transport terms. The delivery fee depends on the weight and size of the order, as well as the chosen delivery method.

We offer free delivery for orders over 4000 SEK (VAT 0%).

We deliver orders of all sizes but charge a 10 SEK (VAT 0%) small order fee for product lines with less than three items. 

If a product is out of stock, it will be removed from the order.

Parcel Delivery

Delivered to the recipient's address on weekdays between 8 am and 4 pm without a separate notification of the delivery time.

Prices

All prices are VAT 0% unless otherwise stated.

The prices displayed in the online store are valid until further notice or for the duration mentioned separately in the offers. Prices are generally stated without value-added tax, except for recommended retail prices displayed in the store. In domestic sales, the total amount on the invoice includes value-added tax. In sales between Sweden, Åland Islands, and Estonia, the invoice is without value-added tax (VAT 0%).

Payment

Payment transactions are transferred from the online store to the Procountor invoicing program, where the invoice is sent to the customer's email or electronic invoicing address according to the agreed method.

When paying by advance invoice, the invoice is sent once the order has been received in our order system, and the order is dispatched once the payment has been received by the seller.

When paying by invoice, the payment term is generally 14 days net. In case of delayed payment, we charge 11.50% late payment interest, as well as reminder and collection costs. When paying by invoice, we may conduct a credit check through Suomen Asiakastieto Oy (Finnish credit information company). If there are outstanding invoices, the customer must choose the prepayment method.

We reserve the right to verify and reject the order, payment method, or payment terms before the delivery of the goods. In this case, we will contact the customer to modify the delivery conditions.

Repeatedly late payments

In case of repeated late payments, we will switch to prepayment for two orders, after which you can order normally with a 10-day payment period. If payments continue to be repeatedly late after that, we will permanently switch to prepayment.

Remarks regarding delivery

It is the customer's responsibility to check the condition of the products and the accuracy of the shipment upon arrival according to the following schedule:

If the shipment is damaged during transport, immediately make a damage report to the carrier. Also, contact the seller at pro@greenlipsbeauty.com or +358 40 708 8631.

If there are damaged products in the delivery, the complaint must be reported to the seller within 3 days of receiving the order. If there are picking errors or other issues with the delivery, the complaint must be reported within 7 days of receiving the order.

Include the following in the complaint:

  • What has happened
  • Product name
  • Batch number of the product
  • Best before date
  • Photo, if it concerns a damaged product
    If it is a consumer complaint, please request the above information from the customer along with the complaint.

Returns

Returning products requires separate approval from the seller. In general, our business customers do not have the right to return products.

In possible returns, the condition of the products must be taken into account: products that can be returned must be unused, faultless, resalable, and in their original packaging. The product to be returned must be part of the seller's range at the time of the return. The customer is responsible for the costs incurred in returning the products unless the reason for the return is a manufacturing defect or an error caused by the seller's actions. A copy of the shipping list, indicating the reason for the return, should be attached to the return.

Products that cannot be exchanged are excluded from the right of return: products ordered specifically for the customer, discounted products, and discontinued products.

Returns sent as cash on delivery, credit package, or collect on delivery will not be accepted.

Cancellation right for the order

There is no right to cancel the order once the customer has submitted the online store order.

Clear instructions will be provided to the customer regarding cancellations and returns related to the satisfaction guarantee for new resellers when the cooperation begins.

Force Majeure

Strike, lockout, fire, machinery breakdown, lack of raw materials, official action, or other force majeure events beyond the control of the seller release the seller from complying with the agreed delivery terms. The subscriber has no right to claim compensation for damages as a result of this.

Ownership and liability

The goods become the property of the subscriber once they have been fully paid. The responsibility for any damage to the goods transfers to the subscriber at the time of delivery.

Warranty

The products do not have a warranty.

Data protection

We handle personal data responsibly within the framework of the Personal Data Act. Business and personal data are used solely for the customer registry, order processing, and invoicing of Greenlips Finland Oy.

Disclosure of information to third parties

We only disclose necessary personal data to logistics and payment service partners to enable the operation of our online store.

Restrictions and applicable legislation

No products supplied by the seller may be resold outside the borders of Finland.

The seller has the right to modify the general terms and conditions of sale. Any disputes between the seller and the customer regarding the interpretation of the sales terms will be resolved in accordance with Finnish legislation.

Gift cards used in the shopping cart