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Privacy Policy

Your trust is important to us, and we want to be transparent about how we handle your personal information. Greenlips Beauty complies with the rules on the protection of personal data contained in the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018.

This is Greenlips Beauty's privacy policy in accordance with the Finnish Personal Data Act (Sections 10 and 24) and the GDPR. Created on May 15, 2018. Last modified on June 16, 2023.

WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA? 

Greenlips Finland Ltd. Business ID: 2362292-9 Telakkatie 18, 25570 Teijo, Finland.

CONTACT PERSON FOR REGISTER-RELATED MATTERS

Greenlips Finland Ltd. / Sharon Forbes
sharon@greenlipsbeauty.com

PERSONAL REGISTERS MAINTAINED BY GREENLIPS BEAUTY

Customer registers of Greenlips Finland Ltd. Greenlips Finland Ltd. fulfills the obligations of the data controller regarding these registers.

HOW DO WE USE THE COLLECTED INFORMATION? 

We use the information you provide to maintain, improve, and market our services.

We collect your information in order to:

  • provide information about your purchase, such as order confirmation, delivery information, etc.
  • deliver your order
  • process payment
  • maintain customer relationship
  • market services
  • analyse purchasing behaviour
  • develop the website, payment methods, and payment processes
  • conduct opinion or market research
  • improve our services
  • meet the requirements of the Accounting Act and the Consumer Protection Act
  • send offers and information in newsletters

The legal basis for processing personal data in accordance with the GDPR is either the individual's consent (e.g., subscribing to newsletters and registering / logging into the online store) or the legitimate interest of the data controller based on the reasons listed above.

The information is not used for automated decision-making or profiling.

WHAT PERSONAL DATA DO WE COLLECT? 

We store the following personal data:

  • Contact information such as first and last name, address, phone number, email address, and registration information (username and password hash).
  • Company name and business ID.
  • Customer relationship information, such as product and order details, billing information, customer feedback, and communications.
  • Data stored by cookies.
  • Possible consent to receive Greenlips Beauty newsletters.
  • Other data collected with your consent, such as information related to customer relationships or services.

HOW DO WE COLLECT PERSONAL DATA?

We receive your personal information in two ways: you provide it to us yourself, or we collect it during customer meetings and when you use our services.

We store the personal information you provide to us when logging into the online store, filling out an order form, via email, phone, social media services, chat, or during customer meetings, in order to provide you with the best possible service. The information is obtained regularly from the registered person themselves. For those who have chosen and confirmed their subscription to our newsletter, we can send newsletters containing offers, information, and inspiration. You can modify or cancel your newsletter subscription at any time by clicking on the links "Modify Subscription" or "Unsubscribe" at the end of the newsletter. You can also contact our customer service at pro@greenlipsbeauty.com.

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WHO HAS ACCESS TO YOUR PERSONAL DATA?

Information is not disclosed to external parties unless necessary for the management of the customer relationship. We only share your personal data with processors who process personal data on our behalf, known as data processors. The third parties we use also comply with GDPR requirements. We may disclose your personal data to the following entities:

  • IT system suppliers and their development and support partners who provide services, technical solutions, and platforms to Greenlips Beauty.
  • Our payment processing partners. We use vendors who can provide completely secure payment services for processing payments made by Greenlips Beauty customers.
  • Suppliers of the case processing/chat systems used by our customer service to provide the best possible service to our customers.
  • Partners responsible for order delivery and any returns.

USAGE ANALYSIS

Greenlips Beauty uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses text files called cookies, which are stored on your computer and record information about how you use our website.

This information is transmitted to Google servers in the United States and stored there. On this website, Google shortens your IP address in advance within the member states of the European Union or other contracting states of the European Economic Area. Only in exceptional cases is the full IP address transmitted to Google's server in the United States and shortened there. Based on this information, Google compiles estimates and reports on the use of the website and its activities for Greenlips Beauty and provides other website usage and internet-related services to Greenlips Beauty. This includes functions related to product advertising, such as Google Analytics reports on services based on demographic factors and areas of interest. The Google Analytics reports on services based on demographic factors and areas of interest use data collected by Google and visitor information from third-party providers obtained through interest-based advertising. If required by law or if third parties process this data on behalf of Google, Google may also transmit this information to third parties. Within the framework of the Google Analytics service, your IP address transmitted by your browser is not associated with other data from Google. You can prevent the use and storage of cookies by adjusting your browser settings accordingly. However, please note that in this case, you may not be able to use all the features of this website to their full extent. You can also prevent the creation of cookies and the transfer of your website usage data (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on via the link below. For more information about Google's policies, visit www.google.com/policies/privac...

REMARKETING

This website uses Google Tag Manager, a program provided by Google Inc., for managing tags (tags) on the website. When using Google Tag Manager, no cookies are stored, and no personal information is collected. If you have deactivated at the domain or cookie level, this remains effective for all tracking tags implemented with Google Tag Manager.

GOOGLE ADWORDS REMARKETING

Greenlips Beauty uses Google AdWords Remarketing, a service provided by Google Inc. Google AdWords Remarketing allows us to target advertisements on Google Partner Network sites to users who have visited our website and shown interest in our offerings. For this purpose, a cookie is stored during the visit to our website, which enables the user to be recognized again when visiting our advertising partner's site. In addition, the user's actions can be analyzed and the results used for targeted product recommendations and interest-based advertising in the future. The information stored in the cookie is not linked to other personal information in the user profile. By using this website, you consent to Google processing the data collected about you in the manner and for the purposes described above. You can deactivate the use of cookies by Google. To do this, visit www.google.com

FACEBOOK REMARKETING / RETARGETING

This website uses Facebook Remarketing tags, which are part of social media platform Facebook. During your visit to our website, a direct connection is established between the Facebook server and the user's server via the Remarketing tags. As a result, the Facebook server is informed about the web pages you have visited on our website, identified by your IP address. Facebook associates this information with your personal Facebook user account. We have access to this information for Facebook advertising purposes. We emphasize that as the provider of our website, we do not receive any information from Facebook about the content or use of the transmitted data. For more information on the data collection and use practices of Facebook, your related rights, and privacy protection options, please refer to Facebook's privacy policy at www.facebook.com/about/privacy/. If you do not want Facebook to associate the collected data directly with your Facebook user account, you can deactivate the Remarketing function. To do this, you need to log out of Facebook.

SOCIAL MEDIA PLUG-INS In addition, our website uses programs (Plug-Ins) from the following social networks:

  • Facebook
  • Twitter
  • Instagram
  • Google+
  • YouTube
  • Pinterest

These Plug-In programs are marked on our website with the logos of the respective companies or with phrases such as "Like" or "Recommend." When you visit a page on our website that contains such a Plug-In program, your browser establishes a direct connection to the servers of the respective company, and the content of the Plug-In program is transmitted to your browser, where it is integrated with the page as described. As a result, these companies receive information that you have visited our website. If you are logged into your personal user account with these companies during your visit to our website, they can associate your website visit with your account. In the case of discussions within the scope of Plug-In programs (e.g., clicking "Like" buttons or writing comments), this information is transmitted directly to these companies, which store the data. If you want to prevent such data transmission, you must log out of your account with these companies before visiting our website. The purpose and scope of the data collection by these companies, as well as the further processing and use of your information by them, and your related rights and privacy settings, are governed by the privacy policies of these companies:

  • Facebook
  • Twitter
  • Instagram
  • Google
  • Pinterest

SOCIAL MEDIA

On our social media pages (Facebook, Instagram, YouTube, Pinterest), we offer the opportunity for communication with us. These social media services collect personal information themselves, for example, through your created profile or through so-called Social Plug-Ins, which are implemented on third-party websites. If you send us an inquiry through these social media platforms, we will forward your inquiry to the relevant person. Your information will only be used to respond to your inquiry and will not be disclosed to third parties. When you contact us through social media, you must register with these services. The respective company behind the service may collect, store, and use your personal information. We cannot influence the type, scope, and processing of this data in any way.

TRANSFER OF DATA OUTSIDE THE EU OR EEA Your personal data will not be transferred outside the EU/EEA.

PRINCIPLES OF PERSONAL DATA PROTECTION We exercise due diligence in the processing of personal data and ensure the appropriate protection of information processed by information systems. When registry data is stored on Internet servers, the physical and digital security of the equipment is appropriately taken care of. Greenlips Beauty ensures that the stored data, server access rights, and other information critical to the security of personal data are treated confidentially and only by employees whose job it is.

HOW LONG DO WE STORE YOUR PERSONAL DATA?

We never process your personal data for longer than permitted by applicable law, regulations, practices, or official decisions. Personal data is stored and processed in Greenlips Beauty's IT systems. You can contact us at any time and request the deletion of your personal data.

YOUR RIGHTS

According to current data protection legislation, you have the right to access the information stored about you in our register and to request the correction of any inaccurate information or completion of incomplete information. You also have the right to request the deletion of all personal data concerning you from our register. The request must be sent to us in writing, and if necessary, we may ask the requester to verify their identity. We will respond to requests within the timeframe stipulated in the EU data protection regulation (usually within one month).

You have the right to lodge a complaint with the competent supervisory authority if you believe that the data controller has not complied with the applicable data protection regulations.

If you have any questions regarding Greenlips Beauty's data protection or the processing of personal data or if you want to exercise the aforementioned rights, please contact Greenlips Beauty's customer service at pro@greenlipsbeauty.com.

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